Refund policy

MOM'S RICH Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns To be eligible for a return, your mat must be in the same condition that you received it—unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return To start a return, contact us at momsrichbusan@gmail.com. Returns must be sent to: 19-37, Yongsugongdan 2-gil, Jeonggwan-eup, Gijang-gun, Busan, Republic of Korea. If your return is accepted, we’ll send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.

📦 Shipping & Refund Policy

1. Shipping Fees

  • Please note that our product prices do not include international shipping costs. Shipping fees are calculated and charged separately at checkout based on your delivery address.

2. Customs, Duties, and Taxes (DAP)

  • Our shipping terms are DAP (Delivered at Place).

  • Import duties, VAT, and any other local taxes are NOT included in the item price or the shipping fee. These charges are the customer's responsibility and are typically collected by the local customs authority or the carrier upon delivery. We recommend checking with your local customs office to estimate these additional costs prior to purchasing.

3. Returns & Refunds Policy

  • Return Request: You have 30 days after receiving your item to request a return. The mat must be unused, with tags, and in its original packaging.

  • Return Shipping Cost: If you wish to return an item due to a change of mind, the customer is responsible for all costs associated with shipping the item back to our facility in South Korea.

  • Non-refundable Duties/Taxes: As our orders are shipped via DAP, all import duties and taxes are paid by the customer to the local government. These costs are non-refundable through MOM’S RICH.

  • Refund Process: Once we inspect your return, we will notify you of the refund status. Approved refunds will be processed within 10 business days to your original payment method.

Damages and Issues Please inspect your order upon reception and contact us immediately if the mat is defective, damaged, or if you receive the wrong item.

Exceptions / Non-returnable Items Custom-sized mats, sale items, and gift cards cannot be returned. We also do not accept returns for hazardous materials or flammable liquids.

Exchanges & Refunds The fastest way to get a new item is to return the current one and make a separate purchase. Once we inspect your return, we will notify you of the refund status. Approved refunds will be processed within 10 business days to your original payment method.